Privacy Policy

This Privacy Policy ("Policy") is issued by ms999 ("we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the ms999 website at ms999.cam and all associated services, features and functionality (collectively, the "Platform").

We take your privacy seriously. This Policy is intended to give you a clear, honest account of our data practices — what we collect, why we collect it, how we protect it, and what control you have over it. We encourage you to read this Policy carefully before registering an account or providing us with any personal information.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. Where your use of the Platform requires you to provide personal data, your provision of that data constitutes your acceptance of the practices described herein, to the extent permitted by applicable law.

In this Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, IP address, device identifiers, payment details and behavioural data.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure and destruction.
• "Data Controller" — ms999, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of ms999, under a contractual obligation and subject to ms999's instructions.
• "Sensitive Data" — a subset of Personal Data that warrants additional protection, including identity documents, financial account details and KYC verification data.
• "Cookie" — a small text file placed on your device by the Platform to facilitate session management, analytics and personalisation.
• "User" / "you" — any individual who accesses, registers on or uses the ms999 Platform.

We collect the following categories of Personal Data in connection with your use of the Platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth
• Email address
• Username and encrypted password
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
• Contact telephone number
• Currency preference (e.g., PKR)

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (e.g., CNIC, passport, driving licence)
• Proof of address documentation
• Source-of-funds documentation, where required by AML procedures
• Payment method verification documents

3.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g., partial account numbers, wallet references) — full payment credentials are processed by our payment service providers, not stored by ms999 in full
• Account balance and betting history

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Session timestamps, page navigation patterns and feature usage data
• Referral source (where applicable)

3.5 Communications Data

• Content of messages exchanged with our support team via Live Chat, Help Centre tickets or email
• Responsible gambling assessment responses
• Survey or feedback responses you voluntarily submit

We collect Personal Data through the following means:

4.1 Directly from You

Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, participating in promotions or submitting feedback through any Platform channel.

4.2 Automatically

Technical and usage data collected automatically when you access the Platform, through cookies, pixel tags, server logs and similar tracking technologies. See Section 9 (Cookies & Technologies) for full details.

4.3 From Third Parties

We may receive data from identity verification service providers (for KYC purposes), payment processors (for transaction confirmation), fraud detection services and, where applicable, responsible gambling reference databases. Data received from these sources is used only for the purpose for which it was shared.

The table below summarises the principal purposes for which we process your Personal Data and the legal basis relied upon for each:

ms999 does not sell, rent or trade your Personal Data to third parties for their own independent commercial purposes. We may share Personal Data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Payment Service Providers

Payment processors and financial institutions are provided with the minimum data necessary to execute and verify your deposit and withdrawal transactions. These providers are subject to their own regulatory obligations and data security standards. Payment method references (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are cited for user familiarity only; their mention does not imply any special data-sharing relationship or endorsement of gambling by those providers.

6.2 Identity Verification Providers

Third-party KYC and AML verification services may process identity documents and associated data on our behalf to fulfil regulatory obligations. These providers act as Data Processors under binding agreements.

6.3 Technology & Platform Service Providers

Hosting providers, game content suppliers, customer support software providers and analytics platforms may have access to limited Personal Data in the course of providing their contracted services to ms999. All such providers operate under data processing agreements that restrict their use of your data.

6.4 Regulatory & Law Enforcement Authorities

Where required by applicable law, regulation or a lawful order from a competent authority, ms999 may disclose Personal Data to regulatory bodies, law enforcement agencies or other governmental authorities. We will, where legally permissible, inform you of any such disclosure.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of ms999's business, Personal Data may be transferred to the acquiring entity. Users will be notified of any such transfer in advance where practicable, and the acquiring entity will be required to honour the commitments in this Policy.

ms999 operates internationally, and your Personal Data may be transferred to, stored in, or processed in countries other than your country of residence, including countries where ms999 or its service providers maintain infrastructure or operations. Such countries may not have data protection laws equivalent to those applicable in your jurisdiction.

Where Personal Data is transferred internationally, ms999 takes steps to ensure appropriate safeguards are in place, including contractual protections with the receiving entity. By using the Platform, you acknowledge and consent to such transfers as described in this Policy, to the extent permitted by applicable law.

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory and internal policy obligations. The following general retention principles apply:

When Personal Data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised data (from which you cannot be re-identified) may be retained indefinitely for statistical and analytical purposes.

ms999 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are employed:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They enable core functionality such as secure login sessions, shopping cart management and load balancing. No consent is required for strictly necessary cookies.

9.2 Performance & Analytics Cookies

These cookies collect information about how users interact with the Platform — pages visited, time spent, errors encountered and navigation paths. Data is used in aggregated form to improve Platform performance and usability. These cookies may be set by ms999 or by third-party analytics providers engaged by ms999.

9.3 Functional Cookies

Functional cookies remember your preferences — such as language settings, currency preference (PKR) and display options — so that you do not need to re-enter them on each visit.

9.4 Marketing & Targeting Cookies

Where applicable and subject to your consent, marketing cookies may be used to present relevant promotional content. You may withdraw consent for this cookie category at any time through your browser settings or account communication preferences.

9.5 Managing Cookies

Most web browsers allow you to control cookies through their settings. Disabling certain cookie categories may impair Platform functionality. Clearing cookies will log you out of your session and reset stored preferences.

Subject to applicable law and any overriding obligations ms999 holds (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data. These rights may not be available in full in all jurisdictions:

To exercise any of these rights, please contact us via Live Chat, the Help Centre, or by email at [email protected] (plain text — not a clickable link). We will respond to verifiable requests within a reasonable time frame. We may need to verify your identity before processing certain requests.

ms999 implements technical and organisational measures designed to protect your Personal Data against unauthorised access, loss, destruction, alteration or disclosure. These measures include, but are not limited to:

• TLS/SSL Encryption: All data transmitted between your device and ms999 servers is encrypted in transit using industry-standard Transport Layer Security protocols.
• Access Controls: Access to Personal Data is restricted to authorised personnel on a need-to-know basis, governed by role-based access policies and reviewed periodically.
• Password Security: User passwords are stored in hashed, salted form. ms999 does not store plaintext passwords.
• Fraud Detection: Automated systems monitor for suspicious transaction patterns, login anomalies and other indicators of account compromise.
• Vendor Security: Third-party Data Processors are assessed for security standards before engagement and are contractually required to maintain appropriate protections.

No security measure is infallible. In the event of a data breach that poses a risk to your rights and freedoms, ms999 will notify affected users and relevant authorities as required by applicable law.

The ms999 Platform is intended exclusively for adults aged 18 and above — or the higher minimum age required by the operator or applicable law in any given jurisdiction. We do not knowingly collect Personal Data from individuals below this age threshold.

If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any winnings or bonuses accrued by an underage user will be forfeited in accordance with our Terms & Conditions.

If you believe that a minor has registered an account or provided Personal Data to ms999, please contact us immediately via Live Chat or the Help Centre.

The ms999 Platform may contain references to third-party payment service providers (such as familiar Pakistan market channels referenced in our cashier) and other external services. This Policy applies solely to data processed by ms999 and does not cover the data practices of any third-party service provider, payment processor or linked website.

We are not responsible for the privacy practices of third parties. You should review the privacy policies of any third-party service you access in connection with your use of the Platform — including any payment providers you engage to fund your account.

ms999 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data collected, new processing purposes, or changes to your rights — we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date shown at the top of this document reflects the date on which the current version came into force. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy to the extent permitted by applicable law.

If you do not agree with any update to this Policy, please cease using the Platform and contact support to close your account.

If you have any questions, concerns or requests relating to this Privacy Policy or to the processing of your Personal Data, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly on the ms999 platform — select the chat icon from any page
• Help Centre: Submit a support ticket or browse guided articles on account, payment and privacy topics
• Email: [email protected] — displayed as plain text only; this is not a clickable link

For data-related requests — such as access, rectification or erasure requests — please include your registered account email address and a description of your request. We will verify your identity before processing sensitive requests.

Support is available in English; Urdu-language assistance is available through selected support channels. For further information about our platform rules, please review our Terms & Conditions. For responsible gambling information, visit our Responsible Gambling page.